Thursday, January 9, 2014

A Veruca Salt BOP with a twist of PITA

Recently I have noticed that consumers generally fall into three categories:
  • BOP's - Bitter Old People
  • Veruca's - the "Daddy, I want it NOW!!!!"
  • PITA's - Pain in the Ass
Quite frankly, I am getting tired of all three of them.  The BOP'S hate everything that is modern and different.  They say phrases such as:
  • "I wish we could go back to the old ways when everything was done on paper."
  • "I'm 54 and I am not computer saavvyy." The emphasis is on "savvy" like the computer is a fad and it will go away at some point and people will go back to pushing paper.
  • The BOP's also don't like if they can not understand you and heaven forbid you have an accent because they will ask you, "Are you from America?"
The Veruca's don't give a damn what it takes to complete a process or that there might be legal requirements - they just want it NOW....just like Veruca Salt from Willy Wonka.  They say phrases such as:
  • "Can you just do screenshot of that and text it to me?"
  • The Veruca's also talk so dang fast that you can barely understand a word they say.
  • "You don't understand, I needed this 15 days ago, but I didn't anticipate that I would HAVE to send a request in writing......what year is this."
And last but not least are good old fashion PITA's...we all know one and nothing is ever right:
  • "Why does this ALWAYS happen to me - it never happens to anyone else."
  • "They NEVER get my order right."
  • PITA's never take responsibility for their actions - it is always someone else's fault.
PITA's have been around for ages and either good or bad-they will remain.  It's as if we have come to expect the PITA and have grown to love the PITA.  The BOP's and Veruca's; on the other hand, are a fairly new phenomenon and I wish they would just go away.  Quite frankly, they are each others pain in the ass - opposite ends of the spectrum and probably get along as well as a cat and mouse.
 
If I thought about and if I was honest, I probably have at one time or another been my own my own worst nightmare - A Veruca Salt BOP with a twist of PITA!!!







~page 7 of 365

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